Good businesses
listen to their customers.
Give people a place to share their experience. Show up, respond and build a more useful picture of your business.
Free during launch. No payment details required.
Be there when your customers speak.
Make your profile yours.
Request ownership of your existing business profile. After approval, update your business information from one place.
Respond with care.
Read published customer feedback and reply publicly. Thank someone, explain what happened or share how you can help.
Invite the next experience.
Share your review link with customers and display your published rating with an embeddable Truervw widget.
Earn trust through
the conversation.
Your business tools and your customer rating serve different purposes. A claimed profile gives you a voice, not control over other people's reviews.
Read the guidelinesEvery rating gets the same rules.
A review is assessed against our guidelines, whether it is positive, mixed or negative.
Bring context, not pressure.
Respond professionally. Invite customers fairly, without incentives or demands for a positive score.
Report concerns clearly.
Flag a specific guideline concern for moderation. Reporting is not an automatic removal request.