A little help along the way.
Find answers about accounts, reviews and business profiles.
Your account
Sign in, verify your email or manage your reviews.
Writing a review
Find a business and share what happened.
Business profiles
Claim your business and join the conversation.
Get support
Ask about your account, a decision or your privacy.
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How do I write a review?
Find a business, select “Write a review” and add your rating, experience and date. Sign in or create an account to continue with your saved draft. Verify your email before submitting. New reviews are checked before publication. Start a review.
Why isn't my review visible yet?
Submitted reviews await moderation. Your account shows the current status and any moderator note. Editing a published review returns it to moderation. Check your reviews.
I didn't receive a verification email. What can I do?
Check your spam folder and confirm that you registered with the correct email. Sign in to your account to request another verification email. If it still doesn't arrive, send a support request.
Can I edit or delete my review?
Yes. Open My reviews in your account. Editing submits the revised review for moderation; deleting removes it from public view. Manage your reviews.
How do I claim my business?
Find your business and submit an ownership request using an email-verified account. Explain your role and how it can be checked. A moderator reviews the request before granting management access. Claim a profile.
Can a business remove a negative review?
Business managers cannot directly remove customer reviews. They can respond publicly or report a specific guideline concern. Reviews are assessed against the same rules regardless of their star rating.
How do I appeal a decision?
Open the relevant rejected review or request in your account and submit an appeal explaining what should be reconsidered. View your requests.
Is Truervw free?
Yes. Reading reviews, sharing experiences and the current business tools are free during launch. Paid plans are not available yet. See what's included.
My business isn't listed. How can I get help?
Suggest a business with its public name and official website. A moderator checks the details before the profile is published. Suggest a business.
Still need a hand?
Send a private message with the information needed to understand your issue.
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